Yuga Diamonds 30 Days Return Policy
At Yuga Diamonds, we take pride in providing you with an exceptional experience. If for any reason you are not 100% satisfied with your purchase, we offer a 30-day return policy to ensure your complete satisfaction.
Returns Process
We’ve made our returns process as simple and straightforward as possible:
- Contact us at +1 904 618 3692 or email info@beta.yugadiamonds.com to obtain a return authorization number (RAN).
- Package your items securely and discreetly. For security purposes, do not indicate the contents on the exterior of the box.
- Ship the package back to us via your preferred shipping method. We recommend using FedEx or UPS with signature required. Please ship to:
- Once we receive and inspect the item, refunds typically take 7-10 business days to process.
International Returns
For international returns, please contact us at +1 904 618 3692 or email info@beta.yugadiamonds.com to receive a RAN and mailing address. Please note that customers are responsible for all fees incurred, including return shipping, duties, taxes, or surcharges.
Returns Terms & Conditions
To ensure a smooth returns process, please note the following:
- All items must be in their original, unworn condition and must not be resized, engraved, or altered in any way.
- Products with scratches, damage, or signs of wear are not refundable.
- Custom design orders, including the ring and center stone, are final sale and not eligible for returns.
- Engraved rings are not eligible for returns.
- Packages must be received by Yuga Diamonds within the 30-day period.
- Customers are limited to one return or exchange per year per customer and household.
- If a customer wishes to cancel an order after 24 hours, they must first receive it and then request an RMA to return the item.
- Orders that came with a grading report must include the report in the return, otherwise a $250 fee will be deducted from the refund amount.
- Refunds will be made to the original form of payment. Orders paid by bank wire will be refunded by company check.
- Diamond eternity bands are final sale and cannot be resized. If a resize is needed, a new ring will need to be produced.
- Items returned without a Return Authorization Number, improperly packaged, or packages received beyond the 30-day return period will not be accepted.
Please note that the following items are not eligible for return:
- Fine jewelry items that have been personalized (such as Personalized Name Necklaces) are non-returnable.
- Diamond upgrades are not eligible for return or exchange.
- Rings and/or loose diamond orders with damaged or lost center diamonds are not eligible for return.
- Jewelry or rings that have chips, scratches, breaks or nicks will not be eligible for return.
- All With Clarity jewelry is marked with microscopic trademark etchings. If jewelry is worked on, resized or repaired by another jeweler it will not be eligible for returns.
Are Returns Free?
Returns for orders from the US are free and include the following:
Free Shipping:
Simply print your return label, repackage all purchased items in their original packaging, include any diamond certifications, and schedule a FedEx / UPS pick-up or drop it off at your nearest FedEx / UPS location.Free Return Insurance:
Our pre-paid postage labels include insurance on the full value of your purchase.Please Note:
Failure to return a diamond certificate will result in a reprinting fee of $300. Appraisal reports are issued by a third party and are non-refundable. Returns for orders from the UK, Canada and Australia will be charged as $30, $30 & $40 respectively. Duties and taxes are recovered by the customer after a return/exchange balance from their local and/or federal tax authorities for international orders.
How do I Cancel my Order?
Customers may return a product up to two times within 30 days of receipt. The second purchase will only be eligible for 100% store credit or can be processed with a 20% restocking fee. All orders are considered final sale after the initial 30-day period.
At Yuga Diamonds, we strive to make your shopping experience as enjoyable and risk-free as possible. If you have any questions about our returns policy, please don’t hesitate to contact our customer service team.
