Frequently Asked Questions
At Yuga Diamonds, we’re committed to transparency and ensuring you have all the information you need. Here are answers to some frequently asked questions:
Frequently Asked Questions About Yuga Diamonds
What makes Yuga Diamonds unique?
At Yuga Diamonds, we’re redefining luxury by offering ethically sourced, lab-grown diamonds at up to 50% off traditional retail prices. Our mission is to make exquisite diamond jewelry accessible to everyone, allowing you to wear and experience the beauty of your diamonds every day.
Are Yuga Diamonds real?
Absolutely! Our lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They’re just as real and stunning, but with the added benefits of being environmentally friendly and more affordable.
How does Yuga Diamonds ensure the quality of its jewelry?
We adhere to strict quality standards, carefully inspecting each piece before shipping. Our commitment to exceptional craftsmanship means every Yuga Diamonds piece is crafted to the highest standards.
What inspired the creation of Yuga Diamonds?
Yuga Diamonds was born in 2021 from a personal renaissance. Our founder’s journey, inspired by his father’s best friend (a seasoned expert in diamond manufacturing), led to the realization that luxury should be accessible without compromising financial well-being.
How does Yuga Diamonds make luxury accessible?
We operate as a fully virtual store, leveraging our manufacturing expertise while streamlining operations. This allows us to offer unparalleled savings—up to 50% off typical retail prices—making real lab-grown diamond luxury accessible to everyone across North America.
What type of certification do Yuga Diamonds provide for their jewelry?
We provide IGI certification, AGS (American Gem Society), GIA (Gemological Institute of America), GCAL (Gem Certification & Assurance Lab), HRD (Hoge Raad voor Diamant), IGI (International Gemological Institute), GSI (Gemological Science International), EGL (European Gemological Laboratory), for our lab-grown diamonds, ensuring their authenticity and quality.
Product Information
How often does Yuga Diamonds update its product and pricing information?
At Yuga Diamonds, we regularly update our website to reflect the most current product availability and pricing information.
What happens if there's a pricing error on an item I've ordered?
If we discover a pricing error, we’ll notify you promptly via email or phone. We reserve the right to correct any inaccuracies and may need to cancel the order if the error is significant.
Can Yuga Diamonds cancel my order after I've placed it?
Yes, Yuga Diamonds reserves the right to cancel an order for reasons including pricing errors, payment issues, or other necessary causes. We’ll always communicate with you if this occurs.
How long will Yuga Diamonds hold a diamond for me after I place a bank wire order?
We hold diamonds for up to 24 hours after a bank wire order is created. After this period, the diamond may become available to other customers.
When is my bank wire order considered confirmed?
Bank wire orders are only confirmed when Yuga Diamonds receives the payment.
Are Yuga Diamonds certified?
Yes, our lab-grown diamonds come with certification from reputable gemological laboratories, ensuring their quality and authenticity.
What warranty does Yuga Diamonds offer?
We provide a lifetime warranty against manufacturing defects. This includes complimentary services such as cleaning, re-polishing, rhodium replating, and prong inspection and tightening.
What types of jewelry does Yuga Diamonds offer?
We offer an exquisite collection including engagement rings, wedding bands, necklaces, pendants, earrings, bracelets, and custom jewelry in gold. Our range caters to diverse customer needs, reflecting our commitment to quality and craftsmanship.
How is sales tax determined?
Sales tax is charged based on your shipping address and local tax regulations.
Shipping and Delivery
Does Yuga Diamonds offer free shipping?
Yes, we provide complimentary shipping on all orders within the United States.
How long does shipping take with Yuga Diamonds?
Domestic orders typically arrive within 2-5 business days. International shipping times may vary.
How can I ship to an alternative shipping address?
We can ship to an alternate address that is on file with your credit card or banking institution. For security purposes, we may need to verify this information with your financial institution.
Where can orders be shipped?
We ship worldwide. However, we only deliver to physical residential or business addresses, not P.O. boxes.
Does Yuga Diamonds ship internationally?
Yes, we ship worldwide. However, international customers are responsible for any customs fees or taxes.
How are Yuga Diamonds orders shipped?
All items are sent via UPS or FedEx in discreet, unmarked packaging to ensure the security and privacy of your purchase.
Is a signature required for Yuga Diamonds deliveries?
Yes, an adult signature is required for all deliveries to ensure the security of your valuable purchase.
Appraisals and Sizing
What is a jewelry appraisal?
A jewelry appraisal is a detailed document that describes your piece and estimates its value for insurance purposes. We provide free appraisals for jewelry valued over a certain amount.
How do I find the right size?
We offer a printable ring sizer on our website. Additionally, we can send you a complimentary plastic ring sizer upon request.
What can I get resized?
Most rings can be resized up to two sizes larger or smaller. However, eternity bands cannot be resized due to their continuous stone setting. We offer one free resizing within 90 days of purchase.
Returns and Exchanges
What is Yuga Diamonds' return policy?
We offer a 30-day return policy for most items. Custom-made jewelry is not eligible for return unless defective.
How do I initiate a return with Yuga Diamonds?
To start the return process, contact our customer service team at info@beta.yugadiamonds.com or call +1 904 618 3692.
Can I exchange my Yuga Diamonds purchase?
Yes, exchanges are possible within the 30-day return period, subject to availability.
What is Yuga Diamonds' return policy?
We offer a 30-day return policy for most items, ensuring your complete satisfaction with your purchase.
How do I initiate a return?
To initiate a return, please email your request to info@beta.yugadiamonds.com within 30 calendar days of receiving your product.
What condition should the item be in when I return it?
Returned items must be in their original, unworn condition to be eligible for a return.
Are there any special considerations for returning larger diamonds?
Yes, for diamonds over 1.99 carats, GIA verification and re-certification may be required, which can take up to two weeks.
Is there a limit to how many returns I can make?
Customers are limited to one product return within a six-month period. Any subsequent purchases within this period are considered final sales.
Does the return policy apply to both diamonds and settings?
Yes, our return policy applies to both diamond purchases and ring settings.
What happens after the 30-day return period?
After 30 days from the delivery date, as verified by official shipping tracking, all sales are considered final.
Custom Jewelry
Can I customize my Yuga Diamonds engagement ring?
Absolutely! We offer personalized design services to create your perfect ring, ensuring it’s as unique as your love story.
How long does it take to create a custom piece with Yuga Diamonds?
Custom jewelry typically takes 2-4 weeks, depending on the complexity of the design. We dedicate time to ensure each piece perfectly reflects your vision.
Can Yuga Diamonds recreate a specific design I have in mind?
We’d be thrilled to bring your vision to life. Our design team is ready to work with you to create a piece that resonates with your personal story.
Warranty and Care
How do I use my warranty?
To use your Yuga Diamonds lifetime warranty, contact our customer service team at info@beta.yugadiamonds.com or call +1 904 618 3692. Our warranty covers manufacturing defects and includes free services such as cleaning, re-polishing, rhodium replating, and prong inspection and tightening.
How to clean my jewelry?
For routine cleaning, use warm water with a few drops of mild dish soap. Soak your jewelry for 5-10 minutes, then gently brush with a soft toothbrush. Rinse thoroughly and pat dry with a soft cloth. For more thorough cleaning, we offer complimentary professional cleaning services.
Lab-Grown Diamonds
How do Yuga Diamonds' lab-grown diamonds compare to mined diamonds?
Our lab-grown diamonds have the same physical, chemical, and optical properties as mined diamonds. The key differences are that they’re more environmentally friendly and cost-effective, allowing us to offer luxury at accessible prices.
Payment and Pricing
What payment methods does Yuga Diamonds accept?
We accept all major credit cards and offer flexible financing through Affirm to make your dream jewelry even more accessible.
Why are Yuga Diamonds' prices lower than traditional jewelers?
By specializing in lab-grown diamonds and operating as an online retailer, we can offer significant savings compared to traditional brick-and-mortar stores. This aligns with our mission to make luxury accessible to everyone.
Does Yuga Diamonds charge sales tax?
Sales tax is charged based on your shipping address and local tax regulations.
Remember, at Yuga Diamonds, we're not just selling jewelry
We’re offering you the opportunity to invest in moments of joy, connection, and self-expression. If you have any other questions, feel free to contact us or book an appointment to guide you in finding the perfect piece to celebrate life’s special moments.
